Canadian Information Processing Society (CIPS)


Interviews by Stephen Ibaraki, I.S.P., DF/NPA, CNP

Joe Horvath: Founding Partner of the 2005 Impact Award Winner, iFusion Solutions Inc.

This week, Stephen Ibaraki, I.S.P., DFNPA, CNP has an exclusive interview with a founding partner of iFusion Soluions Inc., Joe Horvath.

Joe Horvath is head of sales and business development at iFusion, a top 3 MS CRM provider in Canada. He has over 8 years of global experience in the CRM industry. Prior to iFusion, Joe spent over 4 years at Pivotal Corporation including 2 years in the Asia Pacific region. During his time in Pivotal's Sydney office, Joe helped the corporation successfully develop their Asia Pacific operations contributing to over 3 million in revenue. In Pivotal North America, he played a key role in the development and delivery of mid-enterprise industry specific applications for the Financial Services sector.

Joe is a strong believer and practitioner of the Solution Selling Methodology. His extensive sales and CRM experience across many industries in North America and Asia Pacific makes him a vital resource to deliver the power of CRM. Joe is a certified MSCRM Professional and completed his undergraduate studies in Business Computing from Capilano College [a degree granting institution now called the Capilano College, School of Business].

To listen to the interview, click on this MP3 file link

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The latest blog on the interview can be found on January 6, 2006 in the CIPS/Microsoft Canadian IT Managers forum where you can provide your comments in an interactive dialogue. And you can share them with us and Joe too.
We would like to hear your opinions on Joe's views on CRM.

Interview Time Index (MM:SS) and Topic

00:27:  You won 2 awards, tell us more about them.
01:32:  What new solution components are enabled with CRM 3.0?
02:26:  What do you mean by tight integration with Outlook and the Office Suite?
03:17:  How can campaign management help my organization?
04:16:  How can service scheduling help my organization?
05:20:  Can you describe one case study illustrating the new benefits of CRM 3.0?
06:21:  What is this solution going to cost?
07:11:  Tell us more about where this market is heading?
09:055:  Why are you passionate about 3.0?
12:085:  Do you see limitations in target markets or scalability?
14:305:  Now, it's time for some fun questions:
  What is your passion?
  What is your favorite gadget?