Vancouver, BC, July 15, 2003
Dean Guest interview with Stephen Ibaraki.
Stephen Ibaraki, a recent recipient of the Gary Hadford Professional Achievement Award (the highest award for an IT professional in Canada) interviews iFusion founder and CRM expert Dean Guest for the Canadian Information Processing Society (CIPS). Shared are lessons and tips in building a successful IT company and a synopsis of current IT and CRM issues.

To view the complete interview, click here.

Vancouver, BC, April 28, 2003
Sunaptic Solutions and iFusion Solutions Announce Partnership for Integrated CRM.
Sunaptic Solutions, a leading specialist in business integration, and iFusion Solutions, a leading Microsoft CRM partner, have announced a partnership to bring highly integrated Microsoft CRM solutions to mid-market business in North America.

"Given their strong background in CRM solutions, iFusion truly understands what is required to make a CRM deployment successful." says Mike Hilton, President of Sunaptic Solutions, "That success is entirely dependant on integrating CRM with other business data and systems. Microsoft has developed the software and tools, iFusion brings the CRM skills and Sunaptic brings the integration skills. It is the perfect partnership."

Microsoft Customer Relationship Management (MSCRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows.

"Integration is a critical component of a complete CRM solution." says Dean Guest, a partner at iFusion Solutions, "If your CRM software is not talking with your ERP or Financial system, than you're not maximizing the return on investment of your CRM system."

About Sunaptic Solutions
Sunaptic Solutions Inc. is a specialist in the area of customer and supplier integration using Microsoft technologies such as .NET and BizTalk Server. By analyzing, developing and deploying solutions which help improve business relationships and processes while producing measurable and real ROI over a short period of time, Sunaptic has helped an ever growing number of customers realize the real benefits of e-Business. For more information on how Sunaptic can help you realize these benefits please email info@sunaptic.com, call (604) 543-9093 or visit us on the web at www.sunaptic.com

About iFusion Solutions
iFusion Solutions Inc., a privately held company based in Vancouver, Canada, provides comprehensive Customer Relationship Management (CRM) technology, services and solutions specifically designed for the growing demands of mid-market businesses in the US and Canada.

Vancouver, BC. â€â€œ Jan. 30, 2003
iFusion announces alliance with Linear Software.
iFusion Solutions Inc. today announced an alliance with Linear Software, a leader in innovative web strategies and solutions. Linear currently provides web-based integration services to CRM software, with this alliance iFusion has further strengthened their offering. The alliance will provide iFusion and Linear clients with proven integrated CRM and web solutions and will allow them to better target, gain and service their customers online.

Redmond, WA. â€â€œ Jan. 21, 2003
Microsoft® Business Solutions (Microsoft) today announced the North American availability of Microsoft Business Solutions Customer Relationship Management (MSCRM) software.
The new product supports and automates the CRM strategies of mid-market organizations, helping them build lasting and profitable relationships with their most important constituency: their customers. The solution enables businesses to take advantage of technology and related services that were previously reserved for large enterprises with big IT budgets. [more...]

Vancouver, BC. â€â€œ Jan. 3, 2003
iFusion achieves full Microsoft CRM Professional Certification!
As one of the first fully certified MSCRM partners in Canada, iFusion is dedicated to providing professional CRM consulting services to small and medium sized companies. iFusion’s ¢s strong focus on MSCRM and their continuous work with Microsoft during the beta release period has enabled them to achieve the important designation of MSCRM Certified Partner. This achievement has demonstrated iFusion’s commitment nt to be a MSCRM leader in Western Canada and the Pacific Northwest.

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